Use the correct return instruction

Start the return through the retailer's stated route and check the address or label produced for that order. The address on the original parcel may be a dispatch warehouse rather than the return destination. Marketplace items can also have seller-specific addresses.

Confirm which products and quantities the return reference covers. If you are returning items from two orders, ask whether they can share a parcel before combining them. Saving one postage charge is not useful if the warehouse cannot identify half the contents.

Include an identifier without unnecessary private details

Follow the seller's instructions for a return slip, order number or digital reference. Place the required information inside the parcel as well as any external label where requested. Avoid adding full payment details, passwords or unrelated documents.

For similar items in different sizes, check each label against the return request. A photograph or short note of the packed contents can help if the refund later covers the wrong quantity. Keep any accessories the instructions require with the product rather than in a separate unmarked bag.

Pack for the actual journey

Use packaging appropriate to the item's weight and fragility. If reusing the delivery box, remove or cover old shipping labels and barcodes that could confuse routing. Make sure the new label is readable and securely attached without obscuring required information.

Check the carrier's restrictions before sending batteries, liquids or other regulated contents. A return label does not remove the need to follow the relevant packing and service rules. If the item is damaged in a way that creates a safety concern, ask the seller for instructions rather than posting it normally.

Keep the evidence until the refund is settled

Retain the posting or collection receipt and tracking number. A completed online return form is not proof that the parcel was handed over. Note the date and service used so you can follow the journey without searching through several unrelated messages.

Save the return acceptance and refund notification together with the original order. If the retailer says something is missing, you can then provide the reference, contents record and posting evidence in one concise response. Dispose of unnecessary packaging records only once the return and payment are resolved.